Welcome to Horse Riding Hot Shop’s FAQ section! As equestrian enthusiasts ourselves, we’ve compiled answers to the most common questions about our premium riding equipment, global delivery services, and customer care policies. Whether you’re a competitive dressage rider, show jumper, or recreational equestrian, we’re here to support your riding journey.

About Our Store

Who is Horse Riding Hot Shop?
We’re a specialized equestrian retailer serving riders worldwide from our headquarters in Albuquerque, US. Our carefully curated selection includes everything from dressage clothing to horse grooming essentials, serving competitive and recreational riders across North America, Europe, Australia, and most international locations.
What makes your products special?
Our products are selected by equestrian experts for their quality, durability, and performance. From premium horse bits to protective riding gear, we focus on equipment that meets the demands of serious riders while maintaining competitive prices.

Product Questions

How do I choose the right size for riding apparel?
Each product page includes detailed sizing charts. For show clothing and riding boots, we recommend measuring carefully and comparing with our charts. If you’re between sizes or need advice, our equestrian-knowledgeable support team at [email protected] can help.
Are your horse bits suitable for competitive events?
Yes! We carry competition-approved bits that meet FEI and national equestrian federation standards. Product descriptions specify competition eligibility, and we’re happy to provide documentation if required for event checks.
Do you offer seasonal riding gear?
Absolutely. Our inventory includes seasonal items like insulated riding jackets for winter and breathable summer show clothing. Check our “Horse Riding Clothes” and “Horse Riding Jackets” sections for weather-appropriate options.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Can I create an account to track orders?
Currently, we process orders as guest checkouts, but you’ll receive detailed tracking information via email once your equestrian equipment ships. We’re developing an account system for future convenience!
How can I check my order status?
After processing (1-2 business days), you’ll receive a shipping confirmation with tracking number. Use this to monitor your package through DHL, FedEx, or EMS’s tracking systems.

Shipping & Delivery

What are my shipping options?
We offer two reliable services:
– Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 business days (ideal for time-sensitive show gear)
– Free Shipping (orders over $50): EMS delivery in 15-25 business days (great for bulk supplements or seasonal orders)
Do you ship to my country?
We serve most international destinations except some remote Asian regions. During checkout, our system will confirm if we can deliver to your location. For special inquiries, email [email protected].
My competition is approaching—when should I order?
For critical events, we recommend ordering at least 3-4 weeks in advance. While many shipments arrive sooner, this accounts for possible customs delays. Need rush delivery? Contact us—we’ll do our best to accommodate!

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date for unused items with original tags. Return shipping is at customer’s expense, and custom orders may be final sale. Contact us first to authorize returns.
What if my item arrives damaged?
We take great care in packaging, but if damage occurs, email photos immediately to [email protected]. We’ll arrange replacement or refund and work with the carrier to prevent future issues.
Can I exchange riding apparel for a different size?
Yes! While we handle exchanges through our return/reorder process, we’ll expedite the replacement shipment once we receive your return. For time-sensitive needs, we may suggest ordering the new size immediately.

Customer Support

How do I contact your equestrian experts?
Our rider-support team is available at [email protected]. We typically respond within 24 business hours and can provide product recommendations, sizing advice, or delivery updates.
Do you offer product recommendations?
Absolutely! Tell us about your discipline (dressage, show jumping, etc.), horse’s needs, and riding level. We’ll suggest tailored equipment solutions from our extensive inventory.
Where is your physical location?
Our headquarters and warehouse are at 1871 Byrd Lane, Albuquerque, US 87112. While we don’t have a retail storefront, you’re welcome to contact us about local pickup options for Albuquerque-area customers.

At Horse Riding Hot Shop, we combine global delivery capabilities with the specialized knowledge of your local tack shop. Our FAQ covers common questions, but we’re always happy to provide personalized advice for your unique equestrian needs. Ride on!